Privacy Policy
Information Collection
BestRoofingCompany collects personal information necessary to provide HVAC repair services. This includes your name, address, contact details, HVAC system information, and service history. We gather this information through service requests, customer interactions, website contact forms, and scheduled maintenance appointments. For accurate service preparation, we may also collect details about your HVAC equipment, including make, model, age, and previous maintenance records.
Use of Your Information
We use your personal information to schedule HVAC services, dispatch appropriate technicians, process payments, and maintain comprehensive service records. Your contact information enables us to send appointment confirmations, service reminders, and important safety notifications. HVAC system details help our technicians prepare with the right tools and parts. We analyze aggregated, anonymous data to improve our services, train our technicians, and develop better HVAC solutions. We do not sell or rent your personal information to third parties for marketing purposes.
Information Sharing Practices
We share information only as necessary to provide HVAC services. This includes sharing with our certified technicians who need your address and system details to perform repairs. We may share information with manufacturers for warranty claims, with payment processors for transactions, or with specialized contractors when unique expertise is required. All third parties must maintain confidentiality and security standards. We may disclose information if required by law, such as responding to court orders, or to protect safety, rights, or property.
Data Protection Measures
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. Electronic records are stored on secure servers with access limited to authorized personnel. Paper service records are kept in locked filing cabinets. Payment information is processed through secure systems that comply with industry standards. While we strive to protect your information, no system is completely secure. We recommend customers use strong passwords and notify us immediately of any suspected unauthorized account access.
Service Communications
We may contact you regarding HVAC service appointments, follow-up needs, preventive maintenance reminders, or safety notices related to your heating and cooling equipment. Service plan subscribers receive regular maintenance reminders and seasonal check-up notifications. You may opt out of promotional communications while continuing to receive essential service-related messages. Emergency notifications regarding HVAC safety recalls or urgent maintenance needs will be sent regardless of communication preferences to ensure your safety and system integrity.
Data Retention Policy
We retain HVAC service records for a minimum of seven years to comply with warranty requirements, tax regulations, and to provide historical reference for returning customers. Payment information is retained only as long as necessary to process transactions and meet financial compliance standards. You may request access to your information or corrections to inaccurate data by contacting our office. Certain information must be retained even after service completion for legal, warranty, or regulatory reasons, including system specifications and work performed.
Digital Information Collection
Our website may collect technical information such as IP addresses, browser types, and pages visited to improve user experience and site functionality. We use cookies to remember preferences and analyze website traffic patterns. Third-party services, such as analytics providers, may collect information about your website usage. Our website may contain links to manufacturer sites, industry resources, or partner services. This Privacy Policy applies only to information collected by BestRoofingCompany. We encourage reviewing privacy policies of any external sites you visit through our links.